Privacy Policy.

Dawn’s Pets and Gardens is committed to protecting the personal data of its customers and users. For our online store to work with maximum efficiency and utility for our customers, visitor data is collected and used in the ways covered within our privacy policy. This privacy policy is intended to provide information as to how we look after your personal data when visiting dawnspetsandgardens.co.uk.

1). Analytics:
dawnspetsandgardens.co.uk utilises Squarespace Analytics a service that provides information on site performance and how visitors behave once on the site. This covers information such as sales, page views, and cart abandonments alongside others helping identify areas of improvement and site growth.
This website, therefore, collects personal data including
-Browser Information
-Prior Website Engagement
-Your IP Address

 This also details the use of this website including;
-Clicks
-Internal Links
-Pages Visited
-Scrolling
-Timestamps
-Cart Abandonment
-Sales
-Revenue
-Conversion
Further details can be found Here

This information is shared with our analytics provider Squarespace to provide analytical services.

2). Cookies
-This site uses Squarespace Cookies which are small files of text that download to a device when a visitor accesses a website or app. Information on such cookies can be found Here
-Information regarding the functional and required cookies used by our site is shown Here. These allow Squarespace to host our platform and securely provide service to our site for all visitors.
-Analytical and performance cookies are used on the site as covered above, however, these are non-essential and are only used with your permission as given by the cookie banner. We utilise analytics to monitor performance and create the best possible customer experience when using our site.
-If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

More information on the specific cookies used can be found Here.

3). Visitor Data
-This site collects data in the following manner in order to fulfil the orders it receives and utilise various functions and services.
-When an item is purchased using the site, personal information is collected, this typically consists of information such as;

-Billing and Shipping Address
-Details relating to a purchase (sizing, quantities)
-Email Address
-Name
-Phone Number

 This information is shared with our online store hosting provider Squarespace so they can provide services to use. During checkout, auto-complete may fill your shipping and billing information by sharing what you use in areas such as Google API and return suggestions to you to improve your experience when using the checkout.

For general web visitors, the website host Squarespace collects personal data such as.
-Information on Browser, Network, and Device
-Web pages you view while on this website
-Your IP Address

 This data is needed by Squarespace in order to run the website and protect and improve its platform and services. Squarespace analyses this data in a de-personalised form.

4). Emails
Order emails:
We may email you regarding your order activity concerning subjects like:
-A recent purchase
-Recent fulfilment of your order
These emails are required and therefore cannot be unsubscribed from, we share your contact information with Squarespace our site host in order to send such emails on our behalf.
Marketing Emails:
-During checkout we offer an optional subscription to additional marketing which we aim to keep to a minimum.
-We may use email marketing as a means of contacting our customers, this is done through Squarespace Email Campaigns.
-Squarespace may send promotional emails which can be unsubscribed from using a link at the bottom of each email.
-The necessary contact information to send these emails is shared with our email marketing provider Squarespace so they can send emails on our behalf.
-Marketing emails can be unsubscribed from at any time if the link at the bottom of the email is pressed.

5). Payment Processing:
Our payment system is run through the third-party agent stripe, which handles all payment details during the checkout. A link to the Stripe Privacy Policy is provided Here.

6). Security Measures and Safeguards
-At Dawn’s Pets and Gardens we take your privacy and security of information provided to us seriously. Squarespace, our host ensures that security measures are in place to ensure this. Please see their Information Protection Policy Here.
-At Dawn’s Pets and Gardens we can never completely guarantee user data will be immune from malicious attack or compromise. As such, you, the user should understand that the transition of personal data is always at your own risk.

7). GDPR (General Data Protection Regulation):
-Dawn’s Pets and Gardens will not partake in the sale or lease of your personal information to third parties. The only instance in which your personal data such as Address, Name, and Phone Number will be shared with a third party is through the order fulfilment process in which contact details are required by our couriers (Royal Mail, Evri, DPD, and Parcelforce) this is upheld unless permissions have been granted to do otherwise.

-Once your order has been fulfilled and the items delivered, we will not contact you in the future unless you make further inquiries with us or have entered into a marketing email agreement with us allowing the dispersion of store marketing.

-Under GDPR law, Squarespace has also developed a DPA (Data Processing Addendum) which as a user of their services we have accepted and agreed to when publishing this website. see Here.

8). Legal Rights
-Under the 1988 Data Protection Act you can request a copy of your data stored through our site through any of our contact links. Proof of identification is required before any access to information is granted.
-You have the right to make amendments to any of your data that we store.
-You have the right to have personal data about you rectified if it is inaccurate or incomplete. Dawn’s Pets and Gardens will ensure that all personal data is kept accurate and up to date as far as is reasonably possible.

9). Changes to our Privacy Policy
-We will keep our privacy policy under regular review and will place any updates on this webpage. This Privacy Policy was last updated on the 15th of July 2022.

10). Contact Us
-Address;
60 Griffiths Drive, Wolverhampton, WV11 2JW
Email Address- dawnspetsandgardens@gmail.com
Phone Number- 01902 659839