Refund & Returns Policy.

1). Order Cancellation
-Dawn’s Pets and Gardens can only cancel orders before they are dispatched for delivery through our couriers.
-Order cancellation is free of charge.
-Order cancellations are final and cannot be undone.
-Full refunds will be provided once order cancellation has been processed.
-In the event in which the consumer wishes to cancel an order we request they urgently contact us via email at dawnspetsandgardens@gmail.com or telephone 01902 659839.

2). Delivery
-Dawn’s Pets and Gardens currently ships exclusively to customers based in the United Kingdom.
-All orders made through this online store will be fulfilled at the point at which full payment has been received.
-If the product is displayed in stock, then the item will be shipped at the nearest shipping opportunity directly from our inventory.
-Any order made before mid-day (12 pm) will be dispatched on the same day where possible. This excludes Wednesday, Sunday, and any Public/Bank holidays.
-Delivery costs vary depending on the products purchased. This price is calculated through an integrated system that correlates the weight of your basket with the prices quoted by the relevant courier. This price is inclusive of the packaging your order is shipped within.
-Dawn’s Pets and Gardens currently ship using one of four couriers; Royal Mail, Evri, DPD, and Parcel Force. This will vary and is determined by Dawn’s Pets and Gardens depending on factors such as the weight, size, and delivery destination of an individual order. We reserve the right to change these if other options are deemed to be more advantageous to you, the customer.
-In the unlikely event in which Dawn’s Pets and Gardens suffer an inventory management failure and a product you have ordered and paid for becomes unavailable, we will directly contact you via email and discuss potential solutions. These include a full refund, alternative product replacement, or late delivery.

More information can be found in terms of service Here

3). Returning Goods
-If the customer wishes to return their goods to Dawn’s Pets and Gardens then they are responsible for returning the goods and will incur the full cost of delivery back to our premises.
-This cost will not be included in any refund given.

4). Returned goods acceptance policy
-If the customer wishes to return an order, then all items must be in an unused condition within the original packaging and fit for resale at full retail price.
-In the case of dog accessories such as collars and harnesses the labels must not be removed in order for us to accept returns for issues such as goods being the wrong size.
-Our refund and returns acceptance period is 14 days after receipt of the product. Notification of a return must be made within this period. Goods must then be returned within 14 days of notification.
- The customer remains responsible for choosing a suitable courier service by which to return items to Dawns Pets and Gardens and we will not be held responsible for loss or damage to those returns before they reach our premises.
-If the value of goods returned has been reduced then any refund will reflect this. Customers will be contacted prior to any refund being made under these circumstances.

5). Incorrect or Damaged Goods
-We understand that mistakes can be made, such as incorrect goods being sent. If such an issue occurs, please contact us by email within 24 hours of delivery in order for us to implement a solution.
-We request that if upon arrival to your premises a package is visibly damaged you reject delivery immediately or sign for it as damaged. This is the result of some couriers rejecting claims made for damages on delivered goods once they are accepted by the customer.
-Dawn’s Pets and Gardens will follow up on cases in which clear product damage has been caused through the shipping and delivery process and will offer our services to resolve and offer reparations for such issues.
-Dawn’s Pets and Gardens requires customers to contact us by email within 24 hours of delivery if a good has arrived in a damaged condition.
-In order to confirm the authenticity of the claim, we request the customer send us images of the product, delivery label, and packaging. Again this is a requirement of our couriers.
-Once the claim has been verified, we will do our utmost to provide an acceptable resolution to the issue.
This does not affect your statutory rights as a customer.

6). Faulty Goods
-If a product is faulty upon delivery you must contact us within 24 hours of receipt of the goods and we will offer an exchange or refund as appropriate.

7). How to Request a Return/Refund for an Order
-In order to initiate a refund the customer must contact Dawn’s Pets and Gardens through this email address: dawnspetsandgardens@gmail.com
-We must be notified prior to you returning any items. You will be issued with a returns reference number.
-Please provide us with your details, date of purchase, reference number if you have one, and the reason for the return.
-Also notify us of whether you would like a replacement or refund. In the case of us being unable to fulfill your request with a replacement, a refund will be issued. We will notify you if this is the case.
-In the event of you returning an order to us please ensure that the items are suitably packaged with original packaging where possible.  
We recommend that you obtain proof of posting for your records.
-Please note that a refund of the returned items and delivery/return delivery charges will only be given if the items are faulty, damaged or the wrong item is delivered.
This does not affect your statutory rights as a customer.

8). Click-and-Collect
-Our products are available to purchase online with the choice of collection at our in-store location.
-Our click-and-collect service at checkout is free of charge.
-We will hold orders in-store for 3 days after the order confirmation before contacting you, the customer, to remind you of your purchase.
-Once ordered and payment is confirmed the customer’s order will be held separately at the shop on a shelf so it cannot be reordered by other customers or re-sold by us.
-The click-and-collect address can be found here.
- Refunds will not be given after products have left the premises unless a product is faulty. Upon collection, if the product is not as you expected we will help seek a solution to your concerns. It is the responsibility of you, the customer, to make sure all goods are correct before leaving our premises.

9). Our Details for Returns
Address-
Dawn’s Pets and Gardens,
60 Griffiths Drive,
Ashmore Park,
Wolverhampton
WV11 2JW

Email Address-  dawnspetsandgardens@gmail.com
Phone Number -  01902 659839